Leaseholder Direct Debit Payments

As you know the contract issued to Regenter B3, on the management of your property, via Pinnacle and Rydon, on behalf of your freeholder who are LB Lewisham, ends on 2nd June 2027. 

To align many of the processes and services with LB Lewisham, we pleased to offer Direct Debits as a payment option, as this is a preferred payment method of LBL.

You can now pay your annual service charges and major works charges by Direct Debit.

You may find this more convenient and save you time as you will not need to renew your payment plan with us each year. If you choose to pay by direct debit, we will automatically reprofile your annual service charge payment each year and advise you of your new monthly payments.

The Direct Debit option also allows you longer to pay your annual service charges. You can pay by twelve monthly installments from April to March each year unlike the other payment methods where you have the option to pay over ten months between May and February.

Payments are taken from your chosen bank account on the 5th of each month if you choose to pay by Direct Debit.

Why pay by Direct Debit?

·       Direct Debit is a simple, safe, and reliable way to pay your bills.

·       It’s easy and convenient: Once it’s set up, your payments are made automatically, so you don’t have to remember due dates or make payments each time.

·       Helps you avoid missed payments: Because payments are taken automatically on the agreed date, it reduces the risk of late payments, extra charges, or reminders.

·       You stay in control: You can cancel a Direct Debit at any time through your bank, and you’ll be told in advance if the amount or date is going to change.

·       Protected by the Direct Debit Guarantee: If a payment is taken by mistake, for the wrong amount, or on the wrong date, your bank must refund you straight away.

·       A secure way to pay: Direct Debit is a trusted payment method used across the UK, and your bank details are protected.

If you would like to pay your annual service charges or major works bill by Direct Debit please complete the form below and return it to Brockley Customer Service by email to brockley.customerservice@pinnaclegroup.co.uk

If you want to complete and post it, please send to the Pinnacle Housing Office, 111 Endwell Road, Brockley, London SE4 2PE

Please note, if you choose to pay an existing major works bill by Direct Debit, the payments will be profiled over the remaining term of the agreement you have in place.

Please continue to make payments in the usual way until we have confirmed the date of the date of first Direct Debit payment. Any questions comments or concerns, please get in touch with us via the contact link above.